At Acacia Team LLC, we strive to provide exceptional service to all our clients. If for any reason you are not satisfied with the service provided, we are here to assist you with a fair refund process.
Eligibility for Refund
- Refunds are applicable only to services purchased directly from Acacia Team LLC.
- Requests for refunds must be made within 20 days of the service delivery date.
- Services that have been fully delivered or consumed, as outlined in the service agreement, may not be eligible for a full refund. However, partial refunds may be issued based on the extent of the services rendered.
2. Non-Refundable Services
- Custom or personalized services.
- Services that have been explicitly agreed as non-refundable in the service agreement.
- Consultation or advisory services where work has already been completed.
3. Requesting a Refund
To request a refund, please follow these steps:
- Contact our customer service team at support@acaciateam.com within the refund eligibility period.
- Provide your order number, the date of purchase, and the reason for the refund request.
- Our team will review your request within 5 business days and provide you with a resolution.
4. Refund Processing
- Approved refunds will be processed within 20 business days after approval.
- Refunds will be credited back to the original payment method used during the purchase.
- Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
5. Exceptions and Disputes
- In cases of disputes, our team will make every effort to reach a fair resolution.
- Any requests outside the refund policy will be reviewed on a case-by-case basis.
For any further questions or concerns about our refund policy, please contact us at support@acaciateam.com.
Effective date: 14 June 2023